Welcome to the support pages where you can find tips and tutorials on using Aomei products and answers to frequently asked questions. Or feel free to contact Aomei Support Team, our time zone is GMT+8; emails will be replied within 12 hours normally.

For fast service, please specify your question clearly. A screenshot of windows disk management will be much useful for our technicians to provide you the best solution in time. We appreciate your understanding and support!


Support & Bug Report: support@aomeitech.com
Sales: sales@aomeitech.com

Please read the FAQs before emailing us, when available links can be found in the FAQs, to see if your question has already been answered.

If you can't find the answers, please contact us.

• What the Dynamic Disk Converter can do?

  If there are some Simple Volumes and Mirrored Volumes on your dynamic disk, the converter can quickly and safely convert this dynamic disk back to basic disk.

  
  
• Why I can not retrieve the data from unreadable or invalid dynamic disk by convert the disk from dynamic to basic?

  Reason:
  Dynamic Disk Converter could only retrieve the data from unreadable or invalid dynamic disk which is contained consecutive simple or mirrored volume. Other kind of invalid and unreadable volumes (e.g. invalid striped volume, unreadable spanned and RAID5 volume) are not able to be handled.

  Advice:
  Please download the converter DEMO to test before using it.

  
  
• Why are prompted to say some volumes will be lost after the conversion, and be required using Method 2 to convert?

  Reason:
  For spanned volume, striped volume, RAID5 and other newly created volume on dynamic disk, Dynamic Disk Converter can not convert them back to basic partition currently, because these volumes are newly created and they does not belong to the original basic disk, therefore they can not return.

  Advice:
  If there are some dynamic volumes newly created on the dynamic disk, we strongly recommended that you first using feature Method 2 which convert indirectly any dynamic volume to basic partition, then again using Method 1 is to directly convert the disk back to basic disk.

  
  
• After completing the conversion and restarting the computer, why does the "Missing" disk be showed in Windows disk management?

  Reason:
  On your computer, if there have two dynamic disks or more, but you only convert one of them to basic disk, here Windows disk management will appear to a "Missing" disk. The main reason is that the disk configuration information is recorded one another by all dynamic disks. However, to ensure data security, we did not delete these configurations from all dynamic disks.

  Advice:
  We suggest you delete all volumes manually on the "Missing" disk, and then delete the "Missing" disk. Deleting them does not affect your real data on other disk, but this will delete only the configuration information of the converted disk on other dynamic disk. Otherwise, you could use Disk Management or diskpart.exe tool to delete it.
  Another method is to convert all dynamic disks to basic disk. The consequence is all "Missing" disks will be removed automatically by Windows.

  
  

Aomei Technology's mission is to research & develop disk partition management products continuously and turn the world's top technologies into cost-effective solutions to let customers benefit from it.

Service Tenet

Aomei provides high quality technical assistance & services to customers all around the globe, like USA, UK, Italy, France, Germany, Singapore, Israel, Australia, New Zealand, Brazil, India, etc. We have a big team of professional technicians on file systems, hard drive restoration and partition management who do R&D continuously to provide profits for our customers, with environmental-friendly software widely being used by enterprises, colleges, government sectors, institutions, IT agent, home users, etc.

History

We start to research on hard drives since early 1990s and in recent years focus on data security and disk management. No matter you are information solution provider, IT technician in an enterprise, or a businessman, you can find a suitable solution from Aomei Technology Co., Ltd. The practicability and the advantage of our dynamic disk solutions have won the numerous customers' favours and fine reputations. Follow the design idea of "making the complicated simple", Aomei Technology's products run on any Windows operating systems with very simple steps to solve the problem you may face up to.

Development orientation

Aomei's software and ease of use have made it one of the best known brands in disk management field almost entirely through word of mouth from satisfied users. We are enthusiastic in our daily work for providing the best solutions for clients and we believe we can work miracles.